We're really sorry about that! To keep our kits affordable and our postage prices down we aren't able to use large amounts of packaging. This isn't usually a problem and 99% of our parcels arrive in perfect condition. However sometimes the kits may be squashed under a larger item while in transit which might leave them damaged.
We take full responsibility for any damage in transit and if you send us a message we'll be able to sort this out for you.